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FAQ


What forms of payment do you accept?
We accept all major credit cards, as well as the option to check out via PayPal

How are products shipped?

We produce all items as ordered. Please anticipate 10 - 14 business days for orders to arrive. International orders will be shipped via USPS and take an additional 7 business days. We offer free ground shipping to US customers on orders over $150. US Ground - includes Alaska, Hawaii, Puerto Rico, Guam, US Territories

What if I'm interested in an item and you are sold out of my color/size?

Sue Rock Originals creates items from upcycled and deadstock fabrics from the interior design and garment industries. As a result we have LIMITED RUNS of colorways. We list the number of garments available and once sold out there are no more.

What is your return policy?

Our goal is to make you happy!  We gladly accept returns that are postmarked within 14 days of the original shipping date. All merchandise must be returned unworn, unwashed, with the price tags intact along with the original invoice/receipt. Refunds are processed within 5 days after we receive the return merchandise and will be given in the original form of payment. You will receive a confirmation by email once your refunds is processed.

What makes your products "eco-friendly"?

We use upcycled and deadstock fabrics that are resourced from the garment and interior design industries. Our yarns come from knitting mill excesses. Less textile waste - Better for our planet!

What does upcycled mean?

If a garment or accessory is made from "upcycled fabric", it means that it is made from a unused material. For instance, the end of a bolt of fabric is often discarded by large textile mills. We use these silks, brocades and cottons for our collections!

How does my purchase help domestic violence survivors?

Sue Rock Originals is the funding engine for the non-profit Sue Rock Originals Everyone, Inc. SROE, Inc. holds classes for survivors of domestic violence in the textile arts to help them create the apparel and home furnishings they need in their new life. Classes are held for domestic violence survivors throughout the NY area. 50% of the profits of every purchase goes to sustaining these classes!